Sensational nailBar in Depew, New York

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• P T

  Posted Jan, 24 2020

  Very disappointed with the customer service in this salon. I've been getting my nails done for decades. I went to the same nail tech for 10 plus years. I recently moved so I decided to find a nail salon closer to my home, for convenience sakes. I am picky with my nails. All nail tech's do not do the same work. It took me trying a few salons before I decided to try this one. The first few fills were okay, but not great. I tried a few different people before meeting Jen. She is great and shapes and does my nails perfectly. This salon is more attractive than the average nail salon. It's a new building and decorated beautifully. However, it is also quite a bit more expensive than the average salon. $45 for a dip fill. (I used to pay $35 for the same service) I guess we are paying for the aesthetics . Despite the increase in cost , it was very close to home and Jen was great so I decided to stay put. I've been going to her every few weeks for nails and pedicures since the beginning of the year.
  I am now told that they owner has new rules. They are no longer allowing the CUSTOMER'S to choose who does their nails. They want you to walk in and take turns with whomever is available. That absolutely will not work for me. I will not have someone dictate to me, how I spend my money. They are my nails and I should be able to choose who does them. I had a face to face with the owner just to make sure I was understanding the new rules. He confirmed these are the new rules and that's how it's going to be. I cannot request who does my nails, unless it "happens to be her turn." So I said it was nice meeting you all and I will not be back.
  For a much over priced nail salon, you should have impeccable costumer service and do what it takes to make US happy. I can't imagine how you will survive with those customer service skills and over priced services. Best of luck.

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